Customer Care

1. How To Shop
     Shop with us in a few simple steps!
         
     - Place your order by filling up the order form provided and submit to us.
     - Wait for an order confirmation e-mail from us before paying up.
     - Make payment and an e-mail will be sent to you upon payment verification. 
     - Receive your items. We hope you love your buys! :)


2. Delivery
     We mail out all parcels on a daily basis (working days) to ensure that our customers will be able to receive their items as soon as possible.
     A point to note, Singpost does not deliver on weekends. Hence, we seek your understanding regarding this.
       
     Delivery options we offer:
      
     . Local shipping
       For customers staying in Singapore.
      
       1. Local normal postage
           All purchases entitled to FREE local normal postage 
           Delivery may take 4-7 working days, and to your letterbox.
         
       2. Local registered postage
           Postage cost at a flat rate of SGD 4.00
           Delivery may take 2-5 working days, and to your doorstep.
           A registered article number will be given to you to track your parcel status via Singpost.
          
       3. Local Smartpac delivery
           Postage cost at a flat rate of SGD 4.70
           Delivery by the next working day, and to your doorstep.
           A free parcel box is provided for delivery up to 3 kg. 
           Tracking number will be given to you to track your parcel status via Singpost.
       
       4. Local A.M. Mail (doorstep)
           Postage cost at a flat rate of SGD 3.90
           Delivery no later than 11a.m. the next working day, and to your doorstep.
           Able to put one apparel, up to 300g. No tracking number will be given.

       5.  Local A.M. Mail (letterbox)
           Postage cost at a flat rate of SGD 2.60
           Delivery no later than 11a.m. the next working day, and to your letterbox.
           Able to put one apparel, up to 300g. No tracking number will be given.

     . International shipping
       Charges varies as it depends on shipping location & weights of parcel.
       Airmail (normal, registered, speedpost EMS) by Singpost.
       
       1. Overseas Normal Airmail 
           Delivery takes 5  - 17 working days. 
           No tracking number will be given.

      2. Overseas Registered Airmail
          Delivery takes 5  - 17 working days. 
          A registered article number will be given to you to track your parcel status via Singpost.

       3. Speedpost EMS
           Delivery may take 1 - 4 working days. 
           A registered article number will be given to you to track your parcel status via Singpost.

       We will advice on the postage charge in e-mail after order confirmation.


3. Customer Support      
      Formspring LIVE  to answer/clarify your questions/enquiries as fast as we can.
      We can also be contacted via e-mail or facebook.
    

4. Privacy Policy
   Private informations such as name, mailing address, account details, contact number and email address will be required for the process of ordering and delivery. 
     These informations are solely used for ordering, sale transaction and email update purposes. 
     Charlene's Black Loft respects and protects all informations collected from our valued customers. 
     We will not disclose any customer's information to third parties, unless required by law.