a. Quality of our products is checked to ensure that they are in good conditions before shipping out.
b. Colour of the items displayed on the screen may differ from the actual items as it depends on your monitor display.
The images are displayed as accurately as possible. We cannot guaranteed that the item you received will be 100% of what you have expected.
c. All sizes and measurements stated on our website are of our best approximation.
a. All our prices are final and priced in SGD.
b. We reserved the rights to amend pricing and terms of sales at any time.
a. We work on a first pay first served basis. To ensure that you secure your item,it is advisable to make payment on time.
b. Please make payment only after you have received an order confirmation email from us, and within 24 hours upon receiving the confirmation email.
c. Failure to make payment after confirmation or backing out after placing order will render you a deadbuyer and will be blacklisted.
d. Modes of payment:
ii. ATM transfer
iii. Cash deposits
e. Bank account details:
i. DBS Bank Limited
Account No.: DBS Savings Plus 070-6-010382
Bank code/Branch code: 7171 / 070
SWIFT code: DBSSSGSG
ii. United Overseas Bank Limited
Account No.: UOB Savings Uniplus 353-377-178-3
Bank code/ Branch code: 7375 / 066
SWIFT code: UOVBSGSG
f. If payment is via ATM transfer, please retain the ATM transaction receipt as a proof of payment till we have verified your payment.
g. International buyers will have to bear all bank charges for payment via T/T.
We will absorb the transaction fee for paypal payment.
h. We take fraud cases seriously and will not hesitate to report any to the relevant authorities.
Items will be mailed on the next working day upon payment verification. (Working days: Monday - Friday)
Do note that we make charges only according to postage and no additional costs.
a. For local shipping: Do allow 3-7 working days for Singpost to deliver the parcel.
i. Normal postage: Free
ii. Registered postage: SGD 4.00
iii. Smartpac: SGD 4.70
iv. A.M. Mail (doorstep): SGD 3.90
v. A.M. Mail (letterbox): SGD 2.60
b. For international shipping: Charges will vary, depending on the locations and weights. Delivery may take 5 - 17 working days.
i. Normal postage (air mail) via Singpost
ii. Registered postage (air mail) via Singpost
iii. Speedpost EMS via Singpost
c. We are not responsible for any lost mails. Hence, registered postage is highly recommended as parcel can be tracked with article number.
5. Exchanges and Refunds
a. We do not do exchanges, refunds, trades or negotiations at any point.
However, we do make exceptions for defective items which are unworn & unwashed and we are notified within 5 days upon receiving your items.
b. Defective items include those with manufacturing defects and are subject to the approval and evaluation from Charlene's Black Loft.
c. For items that are deemed defective by us, we will exchange it for the same item if there is still stock available or a full refund if that particular item is out of stock. We strictly do not entertain refunds or exchanges for items that are purposely defected by customers or for items that does not fit.
d. Buyers must bear full responsibility of mailing cost, and having the items mail back to us intact, unworn, unwashed and in original packaging.
Charlene's Black Loft reserves the right to change the Terms stated above without prior notice.
By purchasing our products, you are deemed to have been agreeable with all the Terms stated above.